Best practices: CANA Group of Companies

Promoting improvement through assessment

Continuous improvement is promoted at CANA Group of Companies, with all employees being graded annually according to key performance indicators.

"At mid-year and at the end of the year all hourly employees are assessed and become involved in a consultative process, aimed at addressing any areas where they need to improve their skills," says Crystal Schiebelbein, who is in charge of its human resources department.

CANA pays for all work-related training.

CANA believes its size gives it an advantage. Because it is smaller-about 125 salaried employees-and family owned (by the Simpson family), the family atmosphere makes it a good place to work.

"We're close-knit here," Schiebelbein says. "We don't have to go to Toronto to get our answers."

Most of the company's senior management team members have more than 30 years of experience in the construction industry, which provides a valuable mentoring atmosphere.

And CANA recognizes that today's workers are interested in a work-life balance.

That balance will be better achieved when the company's new, much larger headquarters goes into operation in the near future, she says.

The new building will have a large gymnasium area as well as a cafeteria.

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